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Renter safety, built into the journey

A rental should feel exciting, not like a trust exercise.

ClickProperty keeps the property, conversation, application, identity status, contract and deposit trail connected so you can see what has happened before money or documents move.

Search homes Create my Tenant ID
Before you pay

Verify the story, not just the advert.

Online rental fraud often works by creating urgency. These checks are deliberately simple because the safest process is usually the one that leaves a clear trail.

01

See the home or verify the viewing

Be cautious when a supposed owner cannot show the property or keeps changing the reason why access is impossible.

02

Keep the conversation on record

Keep the property, messages, viewing and application linked. If something changes, you can compare it with what was originally agreed.

03

Know who receives the money

Before transferring rent, deposit or reservation money, confirm the recipient and what the payment is for. Keep proof of payment.

04

Treat urgency as a warning signal

A demand to pay immediately, move to a different channel or skip written terms is a reason to verify more, not less.

The secure tenancy journey

One visible path from search to keys.

ClickProperty is designed so the next important step is visible and the evidence from the previous one does not disappear into another inbox.

  1. 1
    Search

    Start with a clear property record, price and location.

  2. 2
    Enquire + view

    Keep questions, answers and viewing details attached to that property.

  3. 3
    Apply

    Submit the information needed for the landlord to assess your application.

  4. 4
    Tenant ID

    Build reusable identity and verification status without claiming checks that have not completed.

  5. 5
    Contract

    Keep the agreed tenancy terms and the signed version tied to the same record.

  6. 6
    Deposit + handover

    Record payment, deposit status and key handover so the tenancy starts with evidence.

Tenant ID / Passport

Prove what is needed without spraying your passport across inboxes.

Your ClickProperty Tenant ID is a reusable tenancy-readiness record. Verification status stays explicit: a check is only shown as verified when it has actually been completed.

  • One tenant reference that follows your ClickProperty account
  • Clear status for identity and other checks rather than vague “approved” labels
  • Consent recorded before identity verification is requested
  • Designed so raw identity documents are not stored in ClickProperty verification records
Open my Tenant ID
Core residential protections

A few rules are worth knowing before you sign.

These are simplified points from the current consolidated Urban Leases Act for habitual residential rentals. Contract circumstances and autonomous-community rules can add detail.

The statutory cash deposit is one month of rent

At the start of a residential lease, the LAU requires a cash deposit equal to one month of rent. Autonomous communities may require the landlord to lodge it with the competent body.

LAU Article 36 + Additional Provision 3
Agency management and contract-formalisation costs are for the landlord

For a housing lease, real-estate management costs and the costs of formalising the contract are borne by the landlord.

LAU Article 20.1
Necessary habitability repairs are generally the landlord’s duty

The landlord must carry out repairs needed to keep the dwelling habitable unless the deterioration is attributable to the tenant. Small repairs caused by ordinary use remain with the tenant.

LAU Article 21
You can require the tenancy to be put in writing

Either party can require a written contract stating the parties, property, agreed duration, initial rent and other agreed clauses.

LAU Article 37
The landlord cannot demand more than one month of rent in advance

Unless otherwise agreed, rent is monthly. The LAU says the landlord cannot require advance payment of more than one monthly rent instalment.

LAU Article 17.2
Fraud warning signs

If the process suddenly becomes secret or urgent, verify again.

INCIBE warns about rental adverts that use unrealistic prices, copied material, unavailable owners or suspicious intermediaries. Keep evidence if anything feels wrong.

Price is dramatically below comparable homes without a credible reason The owner cannot show the property and pushes a remote payment instead You are asked to move away from the recorded process or use an unexplained intermediary Identity documents, bank details or payment are demanded before the tenancy story checks out
Start safely

Find the home first. Build the evidence as you go.

You can search without creating an account. Use ClickProperty when you need to save, enquire, apply or build your Tenant ID.

Search available homes

This page is practical platform guidance, not individual legal advice. Rules can depend on the tenancy type, contract date and autonomous community, so ClickProperty links the official sources and dates its legal review.